Test Audio (Web calls)

Test the voice quality and conversational handlings of your Voice AI Agents by clicking "Test Audio" to place a web call through the Regal builder.

Web calls are useful for testing your agent while building, because they let you test your agent before hooking up a phone number and routing. However, they do not support testing all functionality, and final E2E testing should be done through actual phone calls.

✅ What you can test with web calls

• Sound, speed, volume of the voice
• Responsiveness and interruption handling of your agent
• Conversational logic e.g., how it follows your task under different scenarios or objection/question handling or RAG responses
• Custom actions
• Personalization using test values for dynamic variables

❌ What you cannot test with web calls

• Call transfers
• E2E latency over telephony
• Personalization from actual profile data
• Routing
• Dispositions

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