Action Sequences

Overview

Action Sequences allow your AI agent to call multiple functions back to back. They help to ensure reliable action invocations, as well as reduced latency when invoking multiple actions.

Key Use Cases

Use Case	What It Enables
Update Contact + Transfer	Updating a contact prior to transferring to a human, ensuring that humans have full context of what happened on the call.
Update CRM + Create Task	Send data to multiple endpoints, allowing the AI to take more action.

How Action Sequences Work

When an Action Sequence runs:

The AI Agent AI will invoke all actions sequentially.
Use the response of all actions to decide next steps.

Setting Up Action Sequences

Action Sequences use existing actionThe new Authenticate Contact UI removes the need for manual configuration and exposes only the inputs required to define what you’re verifying and how strictly it should be compared.

Step 1: Create the actions that will be used in the sequence

Step 2: Use existing actions to create a sequence

Step 3: Use Action Sequence in the prompt

Summary

Action sequences allow agents to reliably invoke back to back functions, while also reducing latency associated with multiple action invocations.