For AI agents: visit https://developer.regal.ai/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI. Append .md to any documentation page URL to get its markdown version.
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GETTING STARTED
What is Regal?
Planning a New AI Voice Agent Use Case
🛠️ BUILD
✨ Prompting Best Practices
Single State Agent Prompt
Multi State Agent Prompt
Drafts & Versioning
Agent Actions
End Call
Transfer Call
Gather Date/Time
Press Digit
Schedule Callback
Authenticate Contact
Set Contact Data & Response Variables
Start/Stop Recording
Voicemail Drop
Custom Actions
📩 Send Custom Event to Contact Profile
👤 Update Contact Profile
📍Validate U.S. Zip Codes for Smarter Routing or Compliance
🗺️ Store Locator
🔍 Pricing / Inventory / Service Lookup
🔀 Branching Action
📅 Schedule with Cal.com
📅 Schedule with Google Calendar
📅 Schedule with Outlook Calendar
Action Sequences
Personalization
Knowledge Base
Languages
LLM Models
SMS Agent Settings
Voice Agent Settings
Voice Settings
AI Call Dispositions
🚀 DEPLOY
CCaaS / SIP Integration
Application Connect (Twilio Cross-Account Transfers)
Deploy Inbound Voice Agent
Deploy Outbound Voice Agent
Triggered Outbound Calls
Batch Dialing
Outbound Call Routing
Increase Outbound Answer Rates
Handle iOS Call Screening
Deploy SMS Agent
Deploy Chat Agent
Deploy WebRTC Agents (Headless Mode)
Concurrency
🧪 TEST
Test Audio (Web calls)
Test Logic (Web chat)
Simulation Testing
Variants - A/B Testing
Knowledge Base Testing
📊 MONITOR
Post-Call Transcripts
Custom AI Analysis & Reporting
Call Observability Metrics
🧠 IMPROVE
Conversation Topics Dashboard
Agent Coverage Gap Dashboard
Search Across Transcripts
🪄AI Building AI
What is Copilot?
Regal Copilot — Capabilities, Use Cases, and Limits
Regal MCP
Okta SSO for MCP (Admin Config)
CUSTOMER DATA INTEGRATIONS
Intro to Regal Data Model
Plan your implementation
Identity Resolution Settings
Braze
Calendly
CallRail
Cal.com
Customer.io
Digioh
Epic
Freshdesk
Gong.io
Hightouch
HubSpot
Improveit360
Iterable
Klaviyo
Kustomer
Marketo
Microsoft Dynamics 365
Microsoft Teams
mParticle
Regal API
Salesforce
SendGrid
Segment
Simon Data
Slack
Zapier
Zendesk
Zoho
REPORTING INTEGRATIONS
Using Regal Events in Reporting
Amazon S3
Emailed Reports
Reporting Webhooks
Snowflake Data Share
Regal Embeddable iFrame
Google Chrome Extension
Kustomer Embed
Retool Embed
Salesforce Embed
Universal Embeddable iFrame
JOURNEY BUILDER CCAAS INTEGRATIONS
8x8
Five9
Talkdesk
Single Sign-On (SSO)
Google SSO
Okta SCIM
Okta SSO
Azure SSO
Other Integrations
Abstrakt
Assembled
Balto
Gmail
Gryphon
Kindly
outboundANI
SIP
Regal <> Five9 AI Agent Connect
Five9 Transfer-Aware Dialing
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