Video Tutorials

πŸ› οΈ Build

Agent Prompt

Sections of Agent Prompt

Agent Settings

Voice Agent Settings

Languages

Switching Languages

Personalization (Dynamic Variables)

Speak Values of Dynamic Variables
Use Dynamic Variables in Agent Logic

Knowledge Base

Before and After Knowledge Base

Transfers

Internal Transfers to Queue

Scheduling Actions

Creating a Scheduled Callback in Regal
Cal.com Integration for Scheduling
Google Cal Integration for Scheduling
Outlook Integration for Scheduling

Custom Actions

Example Custom Actions

πŸ§ͺ Test

Testing in Agent Builder

Testing Voice Agents
Testing SMS Agents

Versioning & Rollback

Versions

πŸš€ Deploy

Deploy Inbound AI Voice Agent

Deploy Inbound Voice Agent

Deploy Outbound AI Voice Agent

Triggering Outbound Calls (Using Journey Builder)

"Batch Dialing" (Using a CSV Upload + Scheduled Journey)

SIP

Deploy SMS Agents