Voicemail Drop

Overview

Use this when a call reaches voicemail and you want to leave a pre‑recorded message instead of the AI speaking live.

When to use

• Example: Outbound outreach where you want a consistent 20–30 second message. If the call is sent to voicemail, use Voicemail Drop so the contact hears your pre‑recorded message.

Which recording will play

1. The voicemail recording associated with the agent (if it exists).
2. Otherwise, the voicemail recording associated with the campaign (if it exists).
3. Otherwise, the default voicemail recording.

How to enable

First, add a Voicemail Drop action by clicking "Add Action".

Copy and paste the following snippet into your Task Steps to instruct your AI Agent on when to use your Voicemail Drop action.

# Voicemail Instructions
- You can tell you've been sent to voicemail if you hear any phrases like "not available", "not here", "leave a message", "leave your message", "automated voice messaging system", or "your call has been forwarded" at the beginning of the call.
- If the contact doesn't answer the phone and you're sent to voicemail, invoke drop_voicemail.