Create Routing Skill

API Details

Adds a routing skill to the catalog of the brand. The name is case-sensitive and unique. These are the routing skills that agents have, and that queues and routing rules use, not Copilot skills.

Rate Limit

Limit TypeValue
Requests per second10

If you exceed this limit, you will receive a 429 Rate Limit Exceeded response.

Body Params
string
required
length ≥ 1

Name of the routing skill. It is case-sensitive. Leading and trailing spaces are removed, and the name cannot be blank.

Responses

400

Invalid body.

403

The user is not a brand admin.

Language
Credentials
Header
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Response
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application/json