# Regal Documentation

## Guides
- [Call Observability Metrics](https://developer.regal.ai/docs/call-observability-metrics.md): Understand the call observability metrics used to measure AI agent latency, errors, interruptions, and quality signals.
- [Custom AI Analysis & Reporting](https://developer.regal.ai/docs/custom-ai-analysis.md): Extract relevant data from every call and view aggregate performance
- [Post-Call Transcripts](https://developer.regal.ai/docs/post-call-transcripts.md)
- [Agent Coverage Gap Dashboard](https://developer.regal.ai/docs/beta-knowledge-base-coverage-insights.md)
- [Conversation Topics Dashboard](https://developer.regal.ai/docs/conversation-insights-dashboard.md)
- [Search Across Transcripts](https://developer.regal.ai/docs/transcription-search-dashboard.md)
- [Saving and Updating Agents](https://developer.regal.ai/docs/saving-and-updating-agents.md): Use Draft and Active versions to safely make changes to an AI Agent without disrupting live calls.
- [Simulation Testing](https://developer.regal.ai/docs/test-cases-simulation.md)
- [Test Logic (Web chat)](https://developer.regal.ai/docs/test-logic-chat.md)
- [Test Audio (Web calls)](https://developer.regal.ai/docs/webcall-testing.md): Iteratively test your AI voice agent with web calls
- [What is Copilot?](https://developer.regal.ai/docs/copilot-continuous-agent-improvement.md): Build and continuously improve AI agents with Copilot.
- [Regal Copilot — Capabilities, Use Cases, and Limits](https://developer.regal.ai/docs/copilot-how-tos.md): This appendix describes what Regal Copilot is for, how user intent maps to workflows, per-area tools and prompts, practical limits, and known gaps.
- [AI Agent Variants](https://developer.regal.ai/docs/ai-agent-variants.md): Run multiple configurations of a single AI Agent in parallel and split live traffic between them.
- [Concurrency](https://developer.regal.ai/docs/concurrency.md): Set your AI agent concurrency
- [Deploy Chat Agent](https://developer.regal.ai/docs/deploy-chat-agent.md): Get your AI Chat Agent live and handling conversations on your website.
- [Deploy Inbound Voice Agent](https://developer.regal.ai/docs/deploy-inbound-voice-agent.md): Get your AI Voice Agent live and handling inbound calls
- [Deploy SMS Agent](https://developer.regal.ai/docs/deploy-sms-agent.md): Get your AI SMS Agent live and handling inbound sms
- [Deploy WebRTC Agents (Headless Mode)](https://developer.regal.ai/docs/deploy-webrtc-agents-headless-mode.md): Support webRTC voice conversations with your own website UI.
- [Batch Dialing](https://developer.regal.ai/docs/batch-dialing.md)
- [Increase Outbound Answer Rates](https://developer.regal.ai/docs/increase-outbound-answer-rates.md)
- [Deploy Outbound Voice Agent](https://developer.regal.ai/docs/deploying-outbound-voice-agents.md): Get your AI Voice Agent live and handling outbound calls
- [Handle iOS Call Screening](https://developer.regal.ai/docs/navigate-ios-call-screening.md)
- [Outbound Call Routing](https://developer.regal.ai/docs/outbound-call-routing.md)
- [Triggered Outbound Calls](https://developer.regal.ai/docs/triggered-outbound-calls.md)
- [CCaaS / SIP Integration](https://developer.regal.ai/docs/sip.md): Integrate your Regal AI phone agents into another telephony provider
- [Action Sequences](https://developer.regal.ai/docs/action-sequences.md): Allow your agent to reliably invoke multiple actions sequentially
- [Authenticate Contact](https://developer.regal.ai/docs/authenticate-contact.md): Verify that a caller matches known contact information—such as last name, email, or phone number—before proceeding with sensitive actions.
- [🔀 Branching Action](https://developer.regal.ai/docs/branching-function.md)
- [Custom Actions](https://developer.regal.ai/docs/custom-actions.md): Give your AI agents custom tools to take action like a real agent
- [📅 Schedule with Cal.com](https://developer.regal.ai/docs/make-cal-dot-com-booking.md): Leverage AI agents to fill up your teams' available time slots on Cal.com with qualified appointments
- [🔍 Pricing / Inventory / Service Lookup](https://developer.regal.ai/docs/pricing-inventory-service-lookup.md): Look up pricing, inventory, or service coverage
- [📅 Schedule with Google Calendar](https://developer.regal.ai/docs/schedule-with-google-calendar.md): Leverage AI agents to fill up your teams' available time slots on Google Calendar with qualified appointments.
- [📅 Schedule with Outlook Calendar](https://developer.regal.ai/docs/schedule-with-outlook-calendar.md): Leverage AI agents to fill up your teams' available time slots on Outlook Calendar with qualified appointments.
- [📩 Send Custom Event to Contact Profile](https://developer.regal.ai/docs/send-custom-event-to-regal.md): Fire a custom event from your AI Agent onto a Regal contact profile mid-conversation
- [🗺️ Store Locator](https://developer.regal.ai/docs/store-locator.md): Search for nearby store locations to recommend to the customer
- [👤 Update Contact Profile](https://developer.regal.ai/docs/update-profile.md): Update a Regal contact profile attribute mid-AI conversation
- [📍Validate U.S. Zip Codes for Smarter Routing or Compliance](https://developer.regal.ai/docs/validate-us-zip-codes-for-smarter-routing-or-compliance.md): Verify zip codes in real time to unlock region-specific routing, eligibility logic, and compliance workflows.
- [End Call](https://developer.regal.ai/docs/end-call.md): Proactively hang up a call
- [Gather Date/Time](https://developer.regal.ai/docs/gather-datetime.md): Check business hours before scheduling
- [Agent Actions](https://developer.regal.ai/docs/agent-actions.md): Give your AI agents the tools to handle calls E2E, including Transfers and Scheduling
- [Press Digit](https://developer.regal.ai/docs/press-digit.md): Give your AI Agent the ability to press keypad inputs to navigate IVRs.
- [Schedule Callback](https://developer.regal.ai/docs/schedule-callback.md): Schedule a callback at a time that works for the customer and you
- [Set Contact Data & Response Variables](https://developer.regal.ai/docs/set-contact-data-response-variables.md): Capture and reuse in-call data — collected names, API responses, and other values — anywhere in your agent conversation using handlebars.
- [Start/Stop Recording](https://developer.regal.ai/docs/startstop-recording.md): Control when your AI Voice Agent records live calls to protect sensitive data and improve compliance
- [Transfer Call](https://developer.regal.ai/docs/transfer-call-action.md): Transfer calls to human teams or other AI agents
- [Voicemail Drop](https://developer.regal.ai/docs/voicemail-drop.md): Leave a voicemail recording when your AI Agent reaches a voicemail
- [Single State Agent Prompt](https://developer.regal.ai/docs/agent-prompt.md): Define your AI Agent personality, behaviors and handling
- [Dynamic Variables](https://developer.regal.ai/docs/dynamic-variables.md)
- [Knowledge Base](https://developer.regal.ai/docs/knowledge-base.md): Configure your Knowledge Base for on-demand context retrieval
- [Languages](https://developer.regal.ai/docs/languages.md): Speak in the language of your customers
- [LLM Models](https://developer.regal.ai/docs/llm-models.md): Choose your LLM based on use case
- [Multi State Agent Prompt](https://developer.regal.ai/docs/multi-state-agent-prompt.md): Learn how to build structured, consistent AI conversations using Multi State Agents.
- [✨ Prompting Best Practices](https://developer.regal.ai/docs/prompting-best-practices.md): Helpful prompt snippets for common challenges
- [SMS Agent Settings](https://developer.regal.ai/docs/sms-agent-settings.md): Configure your SMS Agent Settings
- [AI Call Dispositions](https://developer.regal.ai/docs/ai-call-dispositions.md): Accurately disposition AI Agent calls
- [Voice Agent Settings](https://developer.regal.ai/docs/voice-agent-settings.md): Configure your agent
- [Voice Settings](https://developer.regal.ai/docs/voice-settings.md): Tune your AI Agent voice
- [Braze](https://developer.regal.ai/docs/braze.md): Send contact and event data between Braze and Regal
- [Cal.com](https://developer.regal.ai/docs/cal.md): This integration allows you to use Cal.com to scheduled phone calls and video calls within Regal, giving your customers the flexibility to easily find the best time to speak with your brand. Cal.com is an open-source, HIPAA-compliant alternative to Calendly.
- [Calendly](https://developer.regal.ai/docs/calendly.md): Send event data to Regal when a Calendly call is scheduled, rescheduled or canceled
- [CallRail](https://developer.regal.ai/docs/callrail.md): Integrating CallRail data in real-time with to ensure your agents have the information they need to personalize conversations.
- [Customer.io](https://developer.regal.ai/docs/customerio.md): Send contact and event data to Regal using Customer.io workflow webhooks
- [Digioh](https://developer.regal.ai/docs/digioh.md): Have Digioh activity send events to Regal
- [Freshdesk](https://developer.regal.ai/docs/freshdesk.md): Send customer profile and ticket/event data bewteen Freshdesk and Regal
- [Gong.io](https://developer.regal.ai/docs/gongio.md): Send Regal call recordings to Gong.io
- [Hightouch](https://developer.regal.ai/docs/hightouch.md): Send contact and event data to Regal using Hightouch HTTP destination
- [HubSpot](https://developer.regal.ai/docs/hubspot.md): Sync contact and event data between HubSpot & Regal
- [Improveit360](https://developer.regal.ai/docs/improveit360.md): Improveit360 is a Salesforce add on designed for pros across the home improvement industry. By combining the power of Regal and Improveit, you can level up your inbound & outbound communication.
- [Identity Resolution Settings](https://developer.regal.ai/docs/identity-resolution-settings.md): These settings control how identifiers in events are used to find/update or create contact profiles in Regal.
- [Intro to Regal Data Model](https://developer.regal.ai/docs/intro-to-regal-data-model.md): Connect your AI Agents to all your customer data
- [Plan your implementation](https://developer.regal.ai/docs/plan-your-implementation.md): Integrate customer data and deploy your first AI agent in a day
- [Iterable](https://developer.regal.ai/docs/iterable.md): Send contact and event data to Regal using Iterable workflow webhooks
- [Klaviyo](https://developer.regal.ai/docs/klaviyo.md): Use Klaviyo segments to send user data to Regal
- [Kustomer](https://developer.regal.ai/docs/kustomer.md): Create custom objects from Regal events on a customer's timeline in Kustomer
- [Marketo](https://developer.regal.ai/docs/marketo.md): Send contact and event data between Marketo and Regal
- [Microsoft Dynamics 365](https://developer.regal.ai/docs/microsoft-dynamics-365-data-in.md): This guide describes how to use Microsoft Dynamics as a source for sending your customer profile and event data to Regal using a Microsoft Power App Flows.
- [Microsoft Teams](https://developer.regal.ai/docs/microsoft-teams.md): Create Microsoft Teams Notifications from Regal Events
- [mParticle](https://developer.regal.ai/docs/mparticle.md): Send contact and event data from mParticle to Regal.
- [Salesforce](https://developer.regal.ai/docs/salesforce.md): Sync data between Salesforce & Regal
- [Segment](https://developer.regal.ai/docs/segment.md): Send contact and event data from Segment to Regal
- [SendGrid](https://developer.regal.ai/docs/sendgrid.md): Trigger emails in SendGrid from Regal's Journey Builder
- [Simon Data](https://developer.regal.ai/docs/simon-data.md): Send contact and event data to Regal using Simon Flow webhooks
- [Slack](https://developer.regal.ai/docs/slack.md): Create Slack Notifications from Regal Events
- [Zapier](https://developer.regal.ai/docs/zapier.md): Send contact and event data to Regal with Zapier
- [Zendesk](https://developer.regal.ai/docs/zendesk.md): Send contact and ticket/event data between Zendesk and Regal
- [Zoho](https://developer.regal.ai/docs/zoho.md): This guide describes how to use Zoho as a source for sending your customer profile & events to Regal using a Zoho's Webhooks Actions.
- [Planning a New AI Voice Agent Use Case](https://developer.regal.ai/docs/planning-a-new-ai-voice-agent-use-case.md): Template for planning your agent
- [What is Regal?](https://developer.regal.ai/docs/what-is-regal.md): Regal helps businesses build, improve, and manage AI Agents that outperform human agents.
- [8x8](https://developer.regal.ai/docs/8x8.md): Trigger outbound calls in 8x8 using Regal's Journey Builder
- [Five9](https://developer.regal.ai/docs/five9-in.md): Trigger outbound calls in Five9 using Regal's Journey Builder
- [Talkdesk](https://developer.regal.ai/docs/talkdesk.md): Trigger outbound calls in Talkdesk using Regal's Journey Builder
- [Abstrakt](https://developer.regal.ai/docs/abstrakt.md): Enable AI-powered, real-time agent guidance with Abstrak on top of Regal
- [Assembled](https://developer.regal.ai/docs/assembled.md): This guide describes how your tasks and Agents in Regal can be tracked in Assembled's Workforce Management Tool
- [Balto](https://developer.regal.ai/docs/balto.md): Enable AI-powered, real-time agent guidance with Balto on top of Regal
- [Five9](https://developer.regal.ai/docs/five9.md): Maintain high dialer throughput while minimizing abandoned transfers with Regal's Transfer-Aware Dialing with Five9.
- [Gmail](https://developer.regal.ai/docs/gmail.md): Reach out or respond to customers via email from the Agent Desktop
- [Gryphon](https://developer.regal.ai/docs/gryphon.md): Maintain compliance and respect customer preferences by integrating Gryphon with Regal to automatically block prohibited calls.
- [Kindly](https://developer.regal.ai/docs/kindlyai.md): Kindly is an AI chatbot provider that automates support and sales. By combining the power of Regal and Kindly, you can offer 24/7 automated support and sales to enhance customer experiences and drive more sales using SMS.
- [OutboundANI](https://developer.regal.ai/docs/outboundani.md): Maximize connect rate by leveraging the Regal OutboundANI integration to select which numbers to dial from.
- [Google Chrome Extension](https://developer.regal.ai/docs/chrome-extension.md): Communicate with contacts via a compact version of the Regal app for seamless multitasking across browser tabs.
- [Universal Embeddable iFrame](https://developer.regal.ai/docs/embed-regal-anywhere.md): This guide describes how to embed and interact with Regal's Agent Desktop as an iFrame in your web platform so agents can benefit from a single pane of glass.
- [Salesforce Embed](https://developer.regal.ai/docs/how-to-enable-regal-dialer-widget-in-salesforce.md): This guide describe how to embed Regal's Agent Desktop as an iFrame into Salesforce so your agents can handle Regal tasks directly in Salesforce.
- [Kustomer Embed](https://developer.regal.ai/docs/kustomer-1.md): The guide describes how to set up the Regal app as an embedded dialer widget within the Kustomer platform.
- [Retool Embed](https://developer.regal.ai/docs/retool.md): This guide describes how to embed Regal into your existing Retool applications and reference key contact data to power downstream Retool queries.
- [Amazon S3](https://developer.regal.ai/docs/amazon-s3.md)
- [Emailed Reports](https://developer.regal.ai/docs/email-reports.md): Receive Regal performance dashboards straight to your inbox
- [Reporting Webhooks](https://developer.regal.ai/docs/reporting-webhooks.md): Receive Regal events to any endpoint in real-time
- [Snowflake Data Share](https://developer.regal.ai/docs/snowflake-data-share.md): Query Regal reporting data directly from your Snowflake account
- [Using Regal Events in Reporting](https://developer.regal.ai/docs/using-regal-voice-events-in-reporting.md): A blueprint for building your reporting data model off of Regal events
- [Azure SSO](https://developer.regal.ai/docs/azure-sso.md): Enable your agents to login to Regal through Azure SSO
- [Google SSO](https://developer.regal.ai/docs/google-sso.md): Enable your agents to login to Regal through Google SSO
- [Okta SCIM](https://developer.regal.ai/docs/okta-scim.md): Manage Regal users from your Okta organization
- [Okta SSO](https://developer.regal.ai/docs/okta-sso.md): Enable IdP SAML SSO through Okta

## API Reference
- [List Business Profiles](https://developer.regal.ai/reference/active-phone-numbers-api.md): Retrieve your business profile(s).
- [List Branded Phone Numbers](https://developer.regal.ai/reference/branded-phone-numbers.md): Retrieve a list of phone numbers submitted for branding and/or spam remediation.
- [Delete Branded Phone Number](https://developer.regal.ai/reference/delete-branded-phone-number.md): Delete an existing phone number from spam remediation and/or branding.
- [Patch Branded Phone Number](https://developer.regal.ai/reference/patch-branded-phone-number.md): Update an existing phone number for spam remediation and/or branding.
- [Post Branded Phone Number](https://developer.regal.ai/reference/post-branded-phone-number.md): Post a phone number for spam remediation and/or branding.
- [List Active Phone Numbers](https://developer.regal.ai/reference/active-phone-number-api.md): Retrieve a list of active phone numbers.
- [FAQ](https://developer.regal.ai/reference/faq.md)
- [Post Custom Event](https://developer.regal.ai/reference/api.md): Create and update contacts or add events to contacts.
- [Overview](https://developer.regal.ai/reference/overview.md): Use the Regal API to send contact and event data to Regal.
- [List Campaigns](https://developer.regal.ai/reference/campaign-list-api.md): Retrieve a list of your campaigns.
- [List Dispositions](https://developer.regal.ai/reference/disposition-list-api.md): Retrieve a list of dispositions.
- [Send Message](https://developer.regal.ai/reference/send-message.md): Send messages at scale.

## Pages
- [Privacy & Security](https://developer.regal.ai/privacy-security.md)
- [Video Tutorials](https://developer.regal.ai/video-tutorials.md)